Our commitment to protecting your privacy.

Your privacy is important to Libbey.  We’ve developed this General Privacy Policy to address how Libbey, its subsidiaries and affiliates worldwide collect, use, disclose, transfer and store your information.  To ensure that your personal data is secure, we communicate our information security and privacy guidelines to all Libbey employees and enforce privacy safeguards within the company.

For personal information received from the European Economic Area (“EEA”), see Section 10 of this General Privacy Policy.  If you are a California resident, see Section 11 of this General Privacy Policy.

1. What information do we collect and how do we collect it?

We collect personal information about you, such as name, e-mail address, mailing address and/or phone number, payment information, or contest information when you browse or register on our site(s), request information about our products, place an order, subscribe to our newsletter(s), participate in our contests, respond to a survey or fill out a form.  We also collect certain information about your session which does not identify individual users when you visit our website, including browser type, anonymized geolocation (if enabled), internet service provider, referring/exit pages, operating system, date/time stamp and clickstream data.  We also use cookies as described in Section 5 below.

We collect information from you when you browse or register on our site(s), request information about our products, place an order, initiate a refund, subscribe to our newsletter(s), participate in our contests, respond to a survey, or fill out a form.

For employees of Libbey, we collect various types of data about you that is needed for your working relationship with the company as well as organizational planning and management.

1. What do we use your information for? 

We collect personal data for legitimate business purposes, which may include:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails (the email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions)
• To meet government, national security, public interest, or law enforcement requirements
• In an emergency where the health or security of an individual may be endangered
• Other purposes disclosed at the time of collection or otherwise compatible with the above and any applicable data privacy laws and regulations.